Legal
Refund and Cancellation Policy
Last updated: August 28, 2026
This policy describes the general handling of cancellations, rescheduling, and refunds for project-based video production.
Before a project is accepted
No payment is due merely for submitting the website form. A project is accepted only through confirmed written terms.
Deposits and scheduled production
Deposits, retainers, or booking payments may reserve production time and cover planning already performed. Their refundability is stated in the accepted estimate or agreement. Costs already committed for crew, locations, travel, equipment, talent, or third-party services may be non-refundable.
Client cancellation
If a client cancels, GREENLENS will account for work completed and non-cancellable commitments. Any eligible balance is calculated under the project agreement. Work already completed is not refundable merely because the client later changes direction.
Rescheduling
Rescheduling requests should be made promptly. Availability is not guaranteed. Late changes may involve rescheduling fees or pass-through costs when crew, locations, equipment, or travel have already been reserved.
GREENLENS cancellation
If GREENLENS cannot perform an accepted project and no reasonable reschedule or substitute arrangement is agreed, amounts paid for undelivered GREENLENS services will be addressed under the project agreement.
Approved refunds
Any approved refund is returned through a reasonable available method. Processing time can depend on the financial institution and payment method.
Contact
Questions about this refund and cancellation policy may be sent to projects@greenlensproduction.com. Business address: 127 N Higgins Ave, Ste 307D 3044, Missoula, MT 59802. Phone: +1 406 512 0133.